FREQUENTLY ASKED QUESTIONS

You’ll receive an email with a link to a Property Styling Agreement once you accept your Property Styling Quotation.  Please complete the form, review the terms and conditions and submit the form.

A property styling agreement sets out critical responsibilities in our Terms and Conditions and covers all sorts of issues that can arise including;

• When is payment due?
• What happens if your home isn’t ready on styling day?
• Is the stock insured?
• Who is responsible for damage to stock or the property?

We also need you to add important information like access details for the styling day, confirming whether power is on at the property and providing permission (or not!) to use hooks in your walls.

We need this back at least two work days prior to styling.   If we don’t receive this back on time, your styling date may be deferred.

You will also receive an email, with a link to your invoice not long after accepting your quotation.

It has our account details if you’d like to do a bank transfer or a link to a secure online payment gateway for credit card payments.

Please note we don’t accept Amex or Diners.

We won’t reserve or pack property styling for your installation until payment is received so it’s critical to ensure payment is made in full at least two work days prior to styling.

This is a layby service allowing you to access property styling and home improvement services up to the value of $15,000.  It is interest free and you can pay it out any time but there are some set up and other fees involved.  It is not a credit application and won’t appear on your credit history.

If you would like to use our Style Now Pay Later service you must let us know as soon as possible – you can also select this option when completing your Property Styling Agreement. This service is provided by a third party so we need a separate application form completed.  This will be emailed to you so please complete and return it asap so that we can submit it to Certegy for approval.

Once approved you will need to send us a Verification Code and then you will receive your Layby Contract.  Once you have read it please accept the Terms and Conditions.

Acceptance of the Terms and Conditions is also required at least two work days prior to styling.  If we don’t receive this back on time, your styling date may be deferred.

If you need to remove your furniture or store items during your sale campaign we can refer you to some great mover’s that we use and trust.  Unfortunately we can’t move or store your furniture and belongings for you.

We know that a lot is happening when you are preparing a property for sale and it won’t always run smoothly. If you believe your property styling may be affected or need to be delayed please let us know at least 2 work days prior to styling.

If you don’t let us know until the day before or day of styling and can’t style the property as it isn’t cleared or ready you will be charged a call out fee to cover the Removalists and staff time. This is detailed in our terms and conditions. We will then endeavor to schedule your styling for the next available day.

In the lead up to your styling installation day we will be in touch to confirm access instructions and update you with our expected ETA.  We require that occupants / owners etc not be home or present during styling so that we get a clear run at the Styling and to ensure we maintain a safe work environment.

We will keep you posted on how long the styling will take and if any delays are expected.  We will then follow through on any arrangements to secure the property after our departure.

While we don’t expect anything to go wrong during your styling period occasionally small things have happened like an art work falling off a wall. Simply call 9108 5700 or email hello@propertystylingmelbourne.com.au and we will come out to fix the situation.

We will be in touch a few days prior to the end of your styling contract period to confirm arrangements to unstage your property.  This will involve confirming access arrangements etc.

A tiny percentage (less than 2% of homes we style, fail to sell at auction or within their 6 week contract period.  Should this occur we may be able to offer an extension if the furniture and furnishings have not yet been committed to another job.  We will always endeavour to make an extension happen but cannot guarantee it.

Throughout this process we will be in touch with you and you will receive emails and txt messages from us about important tasks and key dates.

If you have any additional questions you can contact us on 9108 5700 or email hello@propertystylingmelbourne.com.au